Scheduling Coordinator

The Role

The Scheduling Coordinator is responsible for support with recruiting volunteers for upcoming moves, and responding in a timely and professional manner to any volunteer inquiries regarding the scheduling of moves. The Operations Manager will be available to support and instruct the Scheduling Coordinator on any additional tasks that arise.

Responsibilities and Accountabilities

• Create engaging 'Call to Action' (CTA) email campaigns (using a template) to send to volunteers, including relevant information about upcoming moves;


• Create/ amend Move Events in VolunteerHub (our volunteer management software);


• Record any cancellations of/ by volunteers, and record any first time movers who sign up for moves into the Ongoing Moves spreadsheet using details from Volunteer Hub;


• Monitor the scheduling email inbox and respond to volunteers' inquiries promptly


• Attend regular Scheduling Team meetings as instructed by the Operations Manager;


• Sign up as a Mover/Driver for at least 1 move is highly recommended

• Comfortable using technology such as Google Drive, Zoom Team Chat, Mailchimp, etc.;


• Strong verbal and written communication skills;


• Comfortable corresponding over email with volunteers;


• Strong ability to work independently and as part of a team;


• Attention to detail, strong organizational skills, and consistent work habits;


• Flexible and able to adapt to change;


• Ability to maintain confidentiality and be trauma-informed;


• Demonstrate strong knowledge and understanding of Shelter Movers' policies and procedures;


• A passion for Shelter Movers' mission of supporting individuals and families experiencing violence and abuse;


• Experience working with individuals from diverse backgrounds;


• No previous education required.


• An interest in the Gender-Based Violence (GBV) sector is an asset.


• Reliable access to wifi and email

• You'll have the opportunity to make a positive impact on helping individuals and families transition away from violence and abuse.


• You'll receive training in preparation for your role, and have access to ongoing training opportunities.


• You'll work with a great team of passionate volunteers and supporters.


• After 3 months of satisfactory service, we can provide confirmation of volunteer service; After 6 months, we can provide a personalized reference letter.

• Minimum 2 daily shift / week, where each shift requires approximately 1-2 hours

*Please note: On your weekly shift(s), the work isn't necessarily continuous; rather, we expect you to check the inbox and respond to emails as well as log the volunteer signups in our spreadsheet a minimum of 3 separate times throughout the day.

• This is a fully remote volunteer position. A 4-6 month commitment is strongly preferred.