Patient Interviewer

To assist with administering and collecting survey responses from patients as it relates to the aspects of care they have received, volunteers will:
- Ensure an environment that is respectful of the patient's privacy.
- Provide information on the reason why we are collecting the data (follow script provided).
- Read the questions and complete the form online using tablet provided.
- Remain unbiased at all times, providing only neutral feedback and assistance with questions as required.
- Collect survey responses, and submit to the Patient Relations office.

- Previous experience working with elderly population is preferred
- Previous experience in health care is preferred
- Be able to maintain an unbiased position about the facility
- Be physically capable of typing and asking questions at the same time
- Effective interpersonal communication skills
- Ability to communicate and engage patients in a friendly, supportive manner
- Ability to understand, give direction and express oneself in English in a clear, concise manner
- Ability to speak another language such as French, is an asset
- Ability to follow directions and pay attention to details in order to provide consistency
- Ability to work with minimum to no supervision
- Organizational skills
- Conscientious, reliable
- Abide by the WRHA and specific site's policies on confidentiality including the Personal Health Information Act (PHIA)

- gain a deeper understanding of patient-care related issues
- gain interviewing skills
- acquire skills in utilizing technology in the health care field
- ideal position for those wanting career in health care (Nurse, Health Care Aide, Social Worker)

Mondays, Wednesdays, Fridays - 1:30-3:30pm
Tuesdays and Thursdays - 10:00am-12:00pm